It’s a standard thing with Virgin, you give up being a customer so have to give up your emails (eventually) with them. About 3 months if I remember before they go, ours were NTL though. Strange you couldn’t transfer your landlines number, we left them for Sky earlier this year number transferred.
We had our landline with the only company back in the day, Post Office, BT, whatever they were named then transferred to Virgin, transferred back to BT openreach via Sky. Still got the same number from the 70’s.
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