I recently ordered a SmartTop from a firm in Essex , I know that the first problem was not their fault as DPD delivered the package to Cape Town , South Africa for some reason instead of Scotland . Once I had received the package and fitted the Module I found that it didn’t work . Must say the service I received from Mods4cars in the USA was very good to try to sort the fault, but in the end suggested its return to the Essex Company. I have had to phone this Company on four occasions now and each time they promise a call back within half an hour… Yes you got it no call back.
I have returned the unit to them on 24th March and requested a replacement. I only receive emails from the company the last one saying the Warehouse Team are now dealing with this return.
Wednesday 31st I phone the Company and ask to be put through to the warehouse team only to be informed that they don’t have such a section ! I was held on hold for an age with a promise eventually they would call back… Yes Guess what another email saying they would now send the Module to USA . It has been sitting around their Office now for 5 days , a note was added to the email that as it was Bank Holiday weekend it could well be delayed !
I replied to their email saying how poor their Customer Support appeared and again requested a replacement.
I have nor received any acknowledgement of this email.
Rant over…Do I feel better …NO
