Sounds like your window regulator cable has snapped or jammed. a lot of it happening at the moment. Will probably need a new regulator. Easy enough job if your slightly DIY. plenty of videos and knowledge on the forum.
take a look at this POWER WINDOW REGULATOR REMOVAL/INSTALLATION | 2016 ND Shop Manual
and here… Window Regulator Replacement ND (MK4) - #3 by stephenraw