Do you have the bulletin ID for this?
I apologise if I came across a little aggressive, but when some imply others are only getting problems because they are doI get something that they shouldn’t, when in fact their doing nothing wrong, then it gets a little tiring. Here’s a little more information to add to my "rant’. This is the owners manual I downloaded from Mazda uk, the day before I collected my ND. Please scroll down to 3-334, or page 110, which are the instructions concerning roof operation, once all the doubters have read it, things will be somewhat clearer. This is on Mazda uk’s website under manuals.
I used this manual on my iPad, as I use my iPad every day and have it with me at work, so have time when I’m on break to read it. The physical printed manual you get with the car is slightly different and I’m assuming it is version 2, as the code printed on the back is different as it ends with a 2 rather 1, although there are no dates. Clearly Mazda are in a complete muddle with they’re instructions and clearly there is no definitive 'must not" instruction that says you cannot open or close the roof from inside the car.
Ok there are two interpretations on how you lower the hood depending on when you had access to the information and therefore different perceptions on what is correct.
Current information as promulgated through the Mazda online reference material and dealer network has been updated from that available earlier. How people will react depends on which version of the information they have been exposed to.
There is an adjustment (or fix) available which will be applied for those that can convince their dealer and MMUK that their car requires it, not all will require it.
Differing viewpoints based on changing source information, lets recognise that and not shout at each other
It’s pretty clear to me, from the official video and online manual, that Mazda originally designed and expected the roof to opened and closed from the inside of the car. Maybe when the issue first became apparent, Mazda reviewed the situation and republished a new manual. By acknowledging the problem and coming out with a “fix”, Mazda must assume customers will still want to and expect to lower and raise the roof from inside the car, otherwise, why would they bother, surely they would just tell you not to do it? Why would the original manual and promotional video suggest it was ok, but now it’s not, most likely due to the issue?
It will be interesting to see how Fiat deal with this, on their new 124, made by Mazda.
I am 6’ 4" ( how does he fit in I hear you ask :-), quite easily as it happens loads of room) so this means that I have the reach to comfortably open and close the roof from inside the car and hence didn’t feel any resistance. The rubbing was noticed by my son who saw the marks on the hoops from behind the car. I too went to the VIP day and had the same dealer demo of how easy it was to sit in the car and open and close the roof and that’s the is how I’ve done it since I’ve owned the car, why wouldn’t I? No update from the dealer just yet will be chasing today.
Do we know if Mazda have accepted this issue? As in, if I turn up at my local dealer they will willingly correct the issue and possibly change the hoops?
There are many posts on forum.miata.net detailing similar issues …it would appear that Mazda will replace the hoop “garnish” and the whole hood in extreme cases.
I think it would be wise to inform your dealer asap and register your fault with Mazda.
It seems that there is just not enough clearance .
There is the spacer fix but that involves much dismantling of trim .
Apparently there are brand new unregistered cars in showrooms with scuffing both to the hood and roll hoops.
Regards
Good to see a pic of this. I spoke to Mazda today about this and they have said the fix from Mazda Japan is the insertion of ‘washers’, this is the only fix and there is no comms that there is going to be anything else done in this regard. I was told it is not affecting all MX5’s but they were not able to inform me why this is. If your have a car that it has happened to then by the sounds of it you will get the hardware replaced (hoop covers etc) and the washers inserted etc, so the various panels will need to come off anyhow. I spoke to my dealer and said to do this before I collect it, as a preventative measure (was told I am not the only one who requested this is done pre pick up). I might also put some clear protection film on the hoops to help any intermittent brushing that may take place, plus being a high glass black plastic it will stop it from swirls when cleaning or running a cloth over them too! If it means I can stay in the car to open and close the roof, some protection film sounds a good idea, however if the actual roof starts wearing then thats a different kettle of fish! its not just getting a new roof down the line, its the messing around with the car to fit it and the inconvenience too. Perhaps the washers do enough to make it contact free and the job is done… I would hope that Mazda Japan have covered this with the fix…
Not great really for a new car design, its not like Mazda have just decided to manufacture a MX5!
My S2000 (2006 yr model) went through 3 roofs due to rubbing, so Mazda are not the first…and won’t be the last.
I heard back from the main dealer in Orpington today. They have contacted Mazda who have confirmed there is a ‘bulletin’ that covers the rollover hoop issue. They have ordered the parts for the fix, but currently on back order so may be a while. They offered to do a ‘temporary fix’ which I declined as I’d rather not have my lovely new car pulled to pieces any more than is absolutely necessary. So I’ll await the proper fix.
I also have a problem with my blind spot monitoring system turning itself off whilst driving. Apparently there is another bulletin for this which they will fix.
Hopefully all of which will not detract from the grin factor
Barry
Just popped down to the dealer as ours is doing the same, service manager said he was aware of the bulletin from Mazda, in fact he showed it to me on the workshop computer.
Car booked in for next Friday, will report on the outcome.
While I was there, I checked the unregistered ND in the showroom which had the roof down, the edge was touching the roll hoop!
I can confirm mine is suffering the same issue and have mine booked in on the 16th. As documented, manually pushing the hood down from the rear whilst stood seems to mitigate the issue, so will take care until the fix.
Also getting the firmware updated on the infotainment system as USB playback is resulting in random system resets. Looks like a recent update fixes this issue. Also the washers at the base of the chrome valve stems are rusting so require replacement. (Recaro edition).
Paul.
Just found this thread (wasn’t looking before) and can confirm that my ND had the rubbing hood on roll hoops and exhibited considerable wear. When I initially showed the dealer they informed me about only lowering the hood from outside the car with a little push on the rear edge to help it seat (!). As almost everyone else I had been relishing the ease with which the hood could be put up and down from within the car.
This week the car was back in the garage to get a new hood fitted and the roll hoop “fix” - i.e. a couple of washers.
Pleased with the service that Mazda gave me. I wasn’t overly concerned but it does seem an expensive mistake on Mazda’s part replacing hoods and lots of workshop time…
I’d still rather have the soft top than the folding roof panel with buttresses…
Adam
According to post on forum.miata.net cost of new roof is $4800 or £3300 !!
Think I’ll leave mine till warranty is nearly up, then get a new hood fitted! Can’t put mine down from in the car, too old and decrepid! It’s quite hard to latch down, linings come loose as well as in other post. Has anybody else got a problem reading the instruments in bright sun light with top down, especially with sun behind and using sun glasses. Can only just see speedo and no chance with the LEDs. Glad I got the basic model now, wouldn’t be able to see the screen with the top down anyway, but can do the radio and iPod by touch without looking.
I find if I’m using Polaroid lenses LED screens become virtually invisible.
Popped ours into the dealer this morning as our roof is also just touching one side of the hoops. The dealer took some photos and is applying for a warranty claim. Evidently the fix is now to remove the hood and slightly alter its fixing points to prevent the interference then replace the hoop covers. Fitting the spacers/washers is not the recommended repair. My dealer said they’d done one a couple of weeks ago and it took the best part of a day to complete.
interestingly, he said we were only the second one they’d had reported to them out of 45-50 sold and suggested it wasn’t going to be a common fault. I suggested that maybe most people hadn’t noticed it yet, then pointed out the rub marks on the hoops of a 15 plate one they had on the forecourt.
Interesting what you say about the fix… Will drop this over to my dealer and see what they say. When I spoke to Mazda UK it was only the washer fix. Nothing like a clear story eh! Will report back with the response.
Cheers
Mine’s four weeks old and same problem
Only noticed it today after reading the posts here.
It has worn the front edge of the soft top quite badly at the driver’s side so I would expect Mazda to replace the roof as it will surely be a problem in years to come.
Possibly because I have the seat right back against the bulkhead?
Doesn’t make any difference how I fold the roof. Inside or outside, it still fouls the hoop
Latest TSB from Mazda re repair is on form.miata.net as well as page from latest owner’s guide stating hood should only be lowered from outside the vehicle.
Repair document includes phrase MASS PRODUCTION CHANGE under consideration .
So maybe a new solution will be forthcoming.
Regards
I have to say this all seems very strange. The hood on my ND gets no where near the rollover hoops on the seats or anything else for the matter even when lowering it from inside the car. It seems so far away that the hood must have been completely redesigned rather than a simple modification or adjustment! Hey Swinnerton, you have the same combo of cars as me and my wife. An MX5 (toy-mine) and a Yeti (utterly practical-hers)!