Been trying to sort out my in built tomtom sat nav and its not gone well. I’ve now been told that the SIM within the unit is faulty and I need to talk to mazda. It’s outside of warranty and I have spoken to mazda and they have told me £400 to replace the unit. Does anyone know a way to save me some money? I’m happy with the system as the actual sat nav works fine but the live services do not work.
Any help is much appreciated.
A TomTom repair specialist is your best chance. I am suspicious of this explanation about the SIM though and wonder if Mazda have simply stopped paying for the service. Is there a subscription?
Yep it is a payed for subscription. It works fine on my parents system and on my partners so the fact it is inoperable on mine. I have found that it seems to be a known fault that both mazda and tomtom are ignoring so I am now looking at other systems that I can change it for once my years map update subscription is finished with.
The TomTom unit was problematic at the start but software updates eventually stabilised it, the live services are pay for use, around £54 for another twelve months.
It is a real rip off compared to a Garmin unit with lifetime maps and traffic but that is a portable device, I just used the cheap map update mentioned on the forum, downloaded the Europe map and it would not load into the unit, had to download Western Europe and that is okay.
Not so cheap as although the Europe map was supposed to be okay I had to pay twice, email to TomTom coming up me thinks!
Hi,
I have had my portable Tom Tom repaired by…
http://satnavrepairservice.com/
and found them very good and at a reasonable cost.
hope this helps
Ned
Thanks for that I will have a look and see what they come up with. Thanks again.
Try contacting TomTom. Done a bit of searching on live services problems on Mazda units and there is a suggestion that TomTom may deactivate the SIM when the initial trial period is over if it isn’t renewed. Even if you have now paid for the services then it won’t work if it is deactivated.
Thanks roadie. I have already done this and that when they suggested talking to mazda. Unfortunately they wanted the £440 to change the unit.
Thanks for the suggestion though
Tomtom do indeed deactivate the Sims, if you speak to them they need the SIM ID from the network status screen to reactivate it. They can then directly associate your unexpired live service to that Sim ID and your login is then not needed for Live services.
After they associate the Live to the SIM ID you will probably need to do a full reset of the device. It may take up to 10 minutes according to Tomtom support and that was the case with mine.
Is your device the NVA-SD8110? If so did you apply the software update (App Version 9.865) from March 2013 (to fix the gprs problem connecting to live) or a subsequent one, my current version for the APP is 9.867
I have spotted a head unit on ebay going for £350 ish, but you may have difficulty assigning your maps to that device ID, when I had my headunit changed (4 times under warranty) it needed a new map SDCARD each time.