Leamington Mazda are absolutely appalling, I purchased a new special edition RX-8 from them this is a true account of what followed:
The RX-8 was a special edition model and when I went to collect the car the build number plates were missing from the sill covers - I found them 4 days later in the glove box so I fitted them myself this was after Leamington Mazda had showed no interest at all in resolving the situation.
I collected the car on 27th September and I had requested that the £400pa road tax was to start on the 1st October which they could do on a new car - in spite of my request they had taxed it from 1st September so it had cost me a months lost tax it then it took me 6 weeks to get the month refunded.
I discovered that a blanking plate was missing from inside the centre console box leaving a hole - you could see by the scratch marks around the area that someone had removed the plate from my new car, the service manager denied that they would do this then to my disbelief he proceeded to try and remove the part from another new RX-8 in the show room to put in my car (but they wouldn`t do this!)
The cars owner manual was missing it took me 3 weeks to get one after 2 further phone calls, the service book did not have the dealers stamp or any details of the car entered, the cars windows are etched with a security code which the dealer should send notice of to RETAINAGROUP as this company retains details of the vehicle in case of theft Leamington Mazda couldnt manage it so the etch code hadnt been recorded.
Mazda had an offer that if you bought an RX-8 in September you would receive £1500 cash back you have to pay this amount when you pay for the car then it is credited back to your bank account by Mazda but after 6 weeks I had not received the money I complained to Mazda UK they said that Leamington Mazda had not raised the paper work so Mazda had not made the payment back to me.
From day one I was aware that the catalytic converter sounded noisy (I have owned 2 RX-8s previously so I know what they should sound like) but I decided to monitor the noise but a week later while I was accelerating as I came off the M6 I heard a noise as if broken particles were rattling in the cat it did this twice the car was also back firing quite loudly, so I returned the car back to the dealer the following morning and explained what had happened they said they would keep the car for investigation which I agreed to with the proviso that they informed me what was faulty as the car was only 3 weeks old and I was not prepared to accept major parts being removed and replaced, they had my car for 6 days and I heard nothing, Leamington Mazda do not return phone calls so I went to the dealership to see what was happening I spoke to the business manager and the salesman but they could not tell me what was happening with my car so I handed the spare keys back and informed them that I was rejecting the car as I did not believe it was of acceptable quality, I confirmed this in writing the following day.
Later that day there was a message left on my answer phone that my car was ready for collection so the following morning I called the dealership to enquire what was going on but no one was available to let me know what was happening, later that day when the dealership knew I would be at work 2 gentleman arrived at my house and parked my car on the drive and offered the keys to my wife, my wife asked what the position was with the car but they could not tell her so my wife explained that as the car did not belong to her and as there was an outstanding issue with it she refused to accept the return of the car as it was up to myself to deal with it, the gentleman then offered the keys again but my wife refused and closed the door - these gentlemen then pushed the keys through the letter box and left my car on the drive!
As I had already formerly rejected the car I complained to Mazda about the bully boy tactics of their dealership but they just put it all down to human error on behalf of the dealer and they informed me that no fault was found on my car but they had changed the spark plugs (6 days?) as a precaution.
The car still has a fault with the exhaust which appears to be deteriorating as it is getting noisier but I am stuck with the car and as I refuse to have any further dealings with Leamington Mazda so I have been left to sort the problem with another Mazda dealer.
In short if you deal with Leamington Mazda they will sell you a new Mazda and take your money but there the relationship ends, they do not return phone calls, they pay little attention to pre sale service, their after sales service is non existent, they do not tell you the truth, they totally ignore and disregard you as a customer and are prepared to ride roughshod over you using bully boy tactics when required.
The only part I played in all of this is that I purchased a new Mazda, it has since come to my notice from other RX-8 owners that Leamington Mazda are not unknown to behave in the manner which I have encountered from my own experience.
Avoid Leamington Mazda.
