My thoughts exactly. I called them today and was quoted £291 for “Complete” without breakdown cover (I have that elsewhere). They were not pushy at all and answered my questions and pointed me to the Policy Terms which I have read. There are a lot of exclusions - it is not in the same ballpark at all as the original Mazda warranty. I probably won’t bother.
Off at slight a tangent, it is disappointing that Mazda only offer a 3 year manufacturer’s warranty in the UK. Hyundai do 5 years and Kia 7 and model-for-model they are still cheaper than the many competing manufacturer’s cars. It’ll be a factor for me when I come to change my MX …
I’ve just received my letter for the extended warranty offer should I choose to purchase it.
(To the nearest pound) the price is £367 with roadside assistance, £337 for just the car cover. One year.
Are these worth it, or hard work if claiming and hence, as the saying goes, not worth the paper it’s written on?
I think they are underwritten by another company. So it this extended warranty still essentially the same thing as a manufacturer warranty in the case of the worst happens?
I’ve seen stuff like the soft top material isn’t covered, either?
You can buy the Mazda extended warranty through a dealer. Regarding its value while there are warranty companies out there with limitations the one from Mazda is effectively the same as it was from new. The only limit being the total of all the warranty repairs must not exceed the value of the car at the time the warranty was taken out. So gearboxes and expensive electrical items would be fully covered. Yes there is a requirement to have it serviced but this can be any garage that has access to the Mazda Digital Service Record. There are many non dealers who do.
eg:
Body control module = £900 plus diagnostics and fitting. Just within the 3 yr period.
Adaptive LED headlamps. = c£1400. Plus diagnosis and set up. Outside the 3 years, but we had extended the warranty via the dealership on a car we kept longer than usual.
Both were unexpected failures, and on 2 different CX5’s.
Personally I wouldn’t run a modern car without a manufacturer backed warranty, as electronics don’t age well and are probably the biggest risk these days. It’s rare to find mechanical problems.
The thing is though, the extended warranty seems to be underwritten by a 3rd party?
I mentioned extended warranties before at the dealership I use and they said they didn’t do them (meaning there own, I think), so a ‘Mazda’ extended warranty would see (I guess) the dealership tech/service advisor dealing with Mazda in the same way as they would during the ‘normal’ 3 yr warranty period?
I can see the sense in being protected, but if it’s a Mazda warranty through an underwriting 3rd party, i don’t want the obligatory everything not to pay out trash?
Also, looking at ‘what’s not covered’ it seems to be a lot?
I paid the exact same on my (2015, 50k mile) NC3 in March.
Yes, it’s a third party insurance product (and effectively you’re gambling the cost of the premium against the cost of any repairs that might be needed).
I had a shock absorber dust boot (MoT advisory) replaced under the warranty, but they would not cover moisture in my high level brake light (as they class it as a “bulb” even though it’s a complete sealed unit) despite my escalating to Mazda UK and the insurance ombudsman.
I have 4 cars - they are all main dealer serviced, and all are covered by extended warranties (Mazda, Toyota, BMW and Peugeot). Overall, I would say that I am ahead. Not only does it mean that you get things fixed on the cars which you might not have bothered with if you had to pay yourself, but you also have the peace of mind that if something major breaks, you are covered.
Does the dealership deal with Mazda if a repair claim occurs? Or do they deal with whoever is underwriting it? I mean, is Mazda basically a name-only front for a 3rd party product? If it was just a continuation as normal of the 3yr standard warranty i would get it, but when i see 3rd party and all the ramifications that could go with that, I get hesitant.
I think I’ll bypass it. I don’t really like how Mazda have basically nothing to do with it, yet all the paperwork I’ve received got their name all over it. The ‘Mazda extended warranty’ etc makes one think it is, uh, Mazda’s.
I’m having the first MOT done in a couple of weeks at the dealership, and I’ll ask them about it when I’m there to see if there’s any positive vibe which could convince me otherwise.
It was about 5 years ago that we took out the extended warranty on the CX, so things may have changed, but back then it was sold to us as being underwritten by the manufacturers and basically a continuation of the 3 year new car warranty.
Iirc there were no onerous exclusions.
BMW’s extended warranty is underwritten by, I think, Allianz, so other manufacturers may have followed suit. Or maybe it was just well sold to us, who knows. There was certainly no problem with the headlamp, and thinking back we had a wheel replaced due to the lacquer lifting.
I had a Jaguar extended warranty on my 17 plate XE i traded in for the 5 at a cost of £800 for the year including some other benefits. The extended warranty didn’t cover ‘body panel alignment’ issues and according to Jaguar the inner and outer skin on a bonnet separating is not a manufacturing issue but a body panel alignment issue - hence they initially wanted £1850 for a new bonnet! After much arguing the dealer picked up 80% under ‘retail empowerment’ and after they failed to fit it straight after 3 attempts they covered the full cost for the inconvenience. 2 weeks later the exact fault re-occurred and hence i traded it in.
Extended warranties are insurance products and therefore have to be backed by an insurance company that is regulated in UK law. All manufacturers who offer such products use insurance companies.
That’s why sometimes it’s a case of better off buying a French car like a Renault or a Pug. At least then you’ll know your not going to be let down by electrics.
i wonder if the ‘Mazda’ extended warranty, administered by a third party, would be quick to cover in the event of rear hub carrier bushings going south? Would you have the faith that you’d have in your best ever friend in them, and they’d say ‘yes, we’ve got your back’?
Or would a third party warranty scream ‘wear and tear’ to a suspension component then over 3 years old?
Bushings quibbled by insurance company - but my dealer convinced them to pay on the basis of MOT advisory - so well worth the money - though had I not had warranty it was likely that Mazda would have contributed - 4 years old - 55,000 miles. Expecting the other one to require replacement next year.
Cheers. I’m 50-50 at the moment. I’m having the first MOT soon and I will ask the service guy to see what the ‘feel’ is which the extendeds.
Was it about 55K miles that you started to hear any tell tale sighs/knocking? Or before that and you waited until the MOT?
Off topic a touch, but what was the knocking like: a thud/metallic,? over most road imperfections such as speed bumps/manhole covers? at all speeds, or just when slow etc?
Cheers again.
? I assume this is said tongue in cheek.