Not sure whether this is the correct category for this but anyway here goes. 8 MX5OC members have booked a tour to Lake Garda with Scenic Car Tours for June. £200 deposits were paid last May with the balance of £1800 due to be paid tomorrow. Two members have been offered and accepted a transfer of their trip to September. One member has been offered a voucher for a tour to Lake Garda next June for a £100 more and two days less, the rest haven’t heard anything. I am presuming the expectation is that we pay the £1800 tomorrow and take our chances, a little akin to lemmings jumping off the cliff edge knowing what the outcome is going to be, even though SCT, by their actions with others, are effectively saying the tour will not happen. Other package operators are cancelling and refunding payments to customers, but not SCT. We went with SCT due to their good reviews but they seem to have become totally dysfunctional; unable to get a reply on the phone and no reply to any emails sent.
Sorry about the length of the post but it is so frustrating that I am expected to throw good money after bad.
UPDATE! THINGS HAPPENING VERY FAST NOW. RECOGNITION OF SITUATION AND TRANSFER OF TOUR PACKAGE IN HAND. APPEARS WE WERE CAUGHT AT THE END OF A BACKLOG. EXCELLENT RESPONSE NOW.