Hi all, I just want to relay my experience with Adrian Flux. Having purchased a 30th Anniversary Edition I needed to arrange insurance before collecting the car from the dealer. I have my mk1 mx5 insured with them so thought I would use them for my new car also. I needed cover immediately so I thought it would be easier to use them as they already know me. After having spent a hour on hold I eventually got put through to an agent who told me as I already have a policy with them she would have to connect me to the renewals dept. I explained that I’m not renewing and that I had been on hold for a long time and didn’t want to be put on hold again. Half an hour later I’m still on hold. Eventually I’m put through to another agent, he spent quite a while interigating me about my claim history, implying that I had not declared a previous claim showing against my name, I tried to explain that I wasn’t at fault for the incident but he wouldn’t believe that and even tried to hold me responsible for another incident that I wasn’t involved in! Eventually he came back with a policy costing £675 which included a discount for being a member of this club and spent another ten minutes trying to sell me any add on he could think of. I am 66 years old and been driving since I was 17 with a long no claim history, so I thought that was way over the top but when I asked if that was the best he could do he just laughed the question off. My mk1 policy costs, with a valuation of £20k, around £250. I took the new policy because I needed insurance straight away and thought I can always cancel it later. Having collected my new car I went online and got the same cover for £300. I rang Adrian Flux to cancel the policy with them, they offered me the same policy for £400 so why they charged me £675 I, nor they can explain, but its still £100 more than the policy I found myself so I refused the offer and was given a refund of £375 so all in all it cost me £300 for one months insurance! Needless to say I will never be using Adrian Flux ever again and will not be renewing my mk1 insurance with them.
Oh my goodness… What a lot of faffing about. I’ve normally switched my insurer between Direct Line and Aviva over the years, but when I thought their prices were to high I approached LV (Liverpool Victoria) quite randomly, probably after seeing one of their terrible ads on tv!! Don’t remember the exact numbers, but the saving was around £60… I can recommend them on pricing, but as you’d know, you can only really judge a company and their service when you need to make a claim… Hope this may help in some way…
Shocking service! Mind you, when my wife went to renew her insurance once, they told her it was on her record that she had been in an accident where she had knocked down a pedestrian. She told them that she thought she would have remembered that and it was an incorrect record. Needless to say she did not renew with them.
Maybe I won’t be giving them a ring when I find the mx5 I want…
You did well hanging on the telephone for so long.
I wouldn’t have.
I changed to Adrian Flux after Tesco wouldn’t insure my car after it had Mazda lowered springs fitted. I tried a couple of other specialist firms, including Footman James but they wanted an annual mileage limit . And I didn’t .
Adrian Flux was helpful , prompt and very reasonably priced . When I had the car remapped they were very relaxed about it and their customer care has been exemplary.
OP obviously had a bad experience - but my own customer experience was very different .
No claim histories are about claims -not about whose fault they were
Yeah but £675?
And whose fault it was does make a difference.
May be you should insure your insurance just to be on the safe side.
I use a local high street broker, cool, simple and will match any better offer.
I’m not sure what you mean by “insure you insurance”, but I did use a high street broker in the end and am happy with my present deal.
Edited “insure your insurance”
Wait till you have a claim. After my brother’s wife crashed his FTO, they went and sold it to a scrapyard before agreeing a settlement. It got a bit awkward when he asked for his car back, so he could just fix the lights himself, at his expense, rather than taking the hit on the excess. I had a claim (grass bank). Told AF I was taking the car to my preferred garage (who a few months earlier had resprayed the car), I didn’t need a courtesy car (no problem they said). The car then sat for 3 weeks waiting for the adjuster. I rang the actual insurer, not AF, only to be told they had no idea there was a claim. They authorised everything over the phone with the garage, which I thought was pretty decent for an old Mk1 (needing nose, wings, fittings and paint), but no thanks to AF. Two different customers, different cars, both bad experience.
It doesn’t always come down to cost, but what they do when you need them.
Footman James, limited miles now. The renewals are trending down every year, and I really can’t be that bothered chasing around for quotes. The Jag is also on limited miles, different company, but between them, I have more than enough miles for my purposes. Pre-situation, I was a train commuter into the City, so neither car was used all that much. Now even less, and I don’t think its going to change.
Sorry it wasn’t the spelling I just don’t get it?
Hi @Pete_Williams , sorry to hear about Adrian Flux… sounds infuriating. Whilst I don’t insure my standard ND with them (it’s with Admiral on a Multi car policy) I have been using Flux for over 30 years for my kit car. A lot of people here, have modified cars and they are really flexible about anything non standard , most other companies either say no, or weight it with crazy premiums.
Just one last thought, I do seem to remember their phone system directing me to a specialist kit car/modified team, so maybe they have other teams that are less experienced . Hope this is soon history and you’re back enjoying the car !
Seems to also depend a lot on the actual call handler you get as well.
Yesterday I had an appalling experience with a Virgin Media “person” who I assume had already had a bad day before I got him. Passive Aggressive overload & cloth ears. All I wanted to do was ask him when Virgin is going to resolve major online banking dashboard “freeze” issues, and why I was getting balance alerts 5/7 days out of date. Both of which renders everything pretty useless. I ended up just terminating the call myself.
In contrast, having been with Grove & Dean for car insurance for as long as I can recall, I renewed the Mk1 Roadster annual policy this morning retaining all the usual whistles & bells and value/mileage agreements for £15.00 less than last year and I did not have to work too hard for it. The lady was brilliant in Romford.
I’m happy with £128.00 Fully Comp & everything covered including breakdown, legal cover bla bla.
It’s a lottery out there, but as I say, it largely depends on who in the contact centre you get.
I do wonder, and have in the past, why the OC still promote AF given numerous historic issues.
If you sup with the Devil, make sure you use a very long spoon.
Or, just go elsewhere and preserve your blood pressure. These people don’t smile at you, they are smiling at our wallets. Don’t give a toss about individuals.
In addition, from Grove & Dean brokers, it seems that my previous Classic insurer ( Axa) have pulled out the Classic Car market together with “others”. No idea why. Now I’m with His Cox (cough)
I’m really sorry to learn of the recent issues you have had and naturally I would like to investigate and perhaps bring the case to the attention of a senior customer service person here at Flux.
If I could please request that you message me your postcode so I can do just that.
Thanks in advance.
I am with Performance Direct (Grove and Dean). They specialise in modified cars and Track Day insurance. They are very flexible about modifications and were much cheaper than Adrian Flux when I requested a quote. I can’t understand why Adrian Flux premiums vary so much from person to person for similar types of cover and risks.
Funny you mentioned that.
I listed my Mk1 “mods” if you can call them that eg Koni shocks, K&N filter, PanaSport alloys, and SS exhaust, decat by-pass, and RayBrig pop-ups. Basic question asked: " Do they alter or radically improve performance?"
Answer…" No…it’s just much safer now given the originals were bin material".
Which is true.
Mods noted on their database apparently.
No issues going forward.
Cannot really beat that.
I assume you mean Virgin Money re talking banking.
On the Virgin Media side of things they couldn’t give a dam when I left them for Sky, offered a measly £2.50 discount per month. I think definitely the operative I got was having a bad day.
Of course I’ve had reason to ring Sky over billing, nothing much really but I was dealt with quite swiftly and courteously, no hanging on the phone for over an hour like the other lot.