Morning everyone. Thought I’d share me experience yesterday with ATS at my local branch. Earlier in the week, Mrs B managed to kerb her Audi A6 Avant and damage the near side tyre beyond repair! We were only half a mile or so from home and after remonstrating with her about this, I inspected the damage to assess the cost of repairs, etc. I put the space saver on the car and set about getting replacement tyres sorted. Black circles in the end, fully fitted with ATS being the nearest open fitting shop. Booked in for 8.30am yesterday (Saturday). Fist off, both an invoice and a booking confirmation sent by Black circles, with both the 8.30am slot and 13.30 to 14.00 slot? Rang ATS to confirm which and they said they only worked half day Saturday so make sure I was there prompt at 8.30am, fair enough.
Saturday morning, 8.30am on the dot, along with another 5 customers! All 8.30am slots
Social distancing confusion, shop hadn’t even opened up etc, so we were on our way, leaving the car with them, by 08.45, again, fair enough. My wife’s phone number on the order, they asked for further confirmation as they would ring when ready but no more than an hour max. Off we went with the dog for a walk.
Almost 2 hours later, no call so we rang them, car was ready. OK, back to shop, no one on reception, Mrs B had to go into workshop to get someone to attend. No handover whatsoever, just gave her the keys. Car has TPMS and it was going haywire, TPMS light on, message display showing under inflation of tyres etc.
I went back in to workshop eventually attracting someone’s attention and explained the problem. Having paid ATS price for fully fitted service, I wanted it right. I know I can reset it myself after checking adjusting the pressures but that wasn’t the point. So, the guys response was that I might have had a puncture? I explained that was why the car was there in the first place? He eventually, got hold of the supervisor who suggested we go back to reception to sort. He said that the TPMS just needed resetting in the car, so I asked why they hadn’t done this as part of replacing 50% of the tyres on the car? He didn’t have an answer but offered to reset it there and then. Out to the car, pressed the buttons, reset it. There you go Sir!
Now, my understanding is, the TPMS system monitors a drop/increase in tyre pressures from the level they were when a reset is done, it doesn’t know if those original pressures are actually correct, just that if they alter, a warning is given.
We left the garage, went home and I first of all checked the pressures myself. As suspected, there was 3 psi difference between the two new tyres and both were higher than the two rear ones which were both set at 35psi. Adjusted the pressures, reset the TPMS and good to go.
Sorry for the big rant this morning but how easy would it be, to do the job correctly in the first place? Even a little crib/check sheet on completion of the job?
Have you checked tyre pressures?
Have you set them to manufacturers specs
Have you reset TPMS (if fitted)
None of the above were done Now, anyone not knowing about pressures, accepting that ATS were the experts, could have issues further down the line with uneven tyre wear, possibly safety problems etc. The TPMS would not indicate a problem unless tyre pressures altered, not that they were wrong.
The icing on the cake, it’s called customer service, where has it gone?